E

Customer Success Specialist - Prime Team

icon building Company : Ebacon
icon briefcase Job Type : Full Time
icon geo-alt Phoenix, Az

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Customer Success Specialist - Prime Team


Customer Success Specialist - Prime Team
$60K - $70K | Full time | Hybrid / In-Office (101/Cave Creek)

Our Prime clients aren't your average accounts. They're complex, high-volume general contractors running Davis-Bacon projects where a missed fringe rate or a misread wage determination can create real compliance exposure. This role exists because they need someone who can be the point of contact they trust to get it right.

You'll own a portfolio of these clients from implementation through retention. Configuring the platform to fit how they actually work, training their admins and users, and being the point of contact they trust to get things right. No handoffs, no dropped balls.

What you'll do

Onboard new Prime accounts and lead configuration sessions that match the software to each client's compliance setup. Run trainings for admins and end users, then stay available when the questions get complicated. Serve as the primary contact for all key stakeholders and build the kind of relationship where clients call you first. Manage account documentation, reporting, and contract deliverables. Identify issues, log cases, and see them through to resolution. Balance internal and external projects using both traditional and Agile approaches.

What We’re Looking For:
  • 2+ years in technical support for web-based software
  • Strong written and verbal communication, especially when translating compliance complexity into plain language
  • Solid time management across a multi-client portfolio
  • Experience writing clean, useful technical documentation


​ Who are we?
eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we’re always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.

We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don’t take ourselves too seriously. I mean, we do have a bacon strip mascot
 
Original job Customer Success Specialist - Prime Team posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
thunder iconAuto-Apply to Similar Jobs
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

thunder iconAutomate Job Applications for Similar Jobs

Auto-Apply to Customer Success Specialist Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Customer Success Specialist Jobs in the US

thunder icon

Get your Resume Reviewed for Free

GrabJobs us
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use