Customer Success Specialist - Prime Team

Company : Ebacon

Job Description - Customer Success Specialist - Prime Team

Customer Success Specialist - Prime Team
$60K - $70K | Full time | Hybrid / In-Office (101/Cave Creek)

Our Prime clients aren't your average accounts. They're complex, high-volume general contractors running Davis-Bacon projects where a missed fringe rate or a misread wage determination can create real compliance exposure. This role exists because they need someone who can be the point of contact they trust to get it right.

You'll own a portfolio of these clients from implementation through retention. Configuring the platform to fit how they actually work, training their admins and users, and being the point of contact they trust to get things right. No handoffs, no dropped balls.

What you'll do

Onboard new Prime accounts and lead configuration sessions that match the software to each client's compliance setup. Run trainings for admins and end users, then stay available when the questions get complicated. Serve as the primary contact for all key stakeholders and build the kind of relationship where clients call you first. Manage account documentation, reporting, and contract deliverables. Identify issues, log cases, and see them through to resolution. Balance internal and external projects using both traditional and Agile approaches.

What We’re Looking For:

2+ years in technical support for web-based software
Strong written and verbal communication, especially when translating compliance complexity into plain language
Solid time management across a multi-client portfolio
Experience writing clean, useful technical documentation

Who are we?
eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we’re always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.

We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don’t take ourselves too seriously. I mean, we do have a bacon strip mascot

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Customer Success Specialist - Prime Team

Job Description - Customer Success Specialist - Prime Team

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