Job Description - Customer Success Specialist with English language - Late shift
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Customer Success Specialist with English language - Late shift
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locations
BGR Sofia - Advance Business Center
posted on
Posted 2 Days Ago
job requisition id
R1488237
Job Title: Customer Success Specialist with English language - Late shift Job Description At
Concentrix
we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology,
we’re
helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.
Join us
! What the role looks
like: Provide
quality assurance, through checking all client product integrations are completed
Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption,
usage
and engagement
Maintain
a deep understanding of LinkedIn products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform
Track and record customer activity
in a timely manner
in systems of record (e.g.,
CRM
system)
Help triage troubleshooting tickets
Remote work mode
Working hours - Mon - Fr 15:00-12:00
Your
profile: Fluency
in
English
– written and verbal
Experience analyzing data,
trends
and client information to
identify
product or service growth opportunities
Expert knowledge of MS Office (Outlook, Word,
P
owerPoint
and Excel)
Excellent communication, collaboration, organizational and project management skills
Ability to interact comfortably with both clients and internal departments
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to work on queues/cases/tickets out of CRM platforms
The ability to build trust quickly and develop strong relationships
What we offer: Monthly
transportation/internet
allowance
Bonus for important life events (marriage, birth or adoption of a child, university graduation)
Additional medical plan: health and dental care (fully covered by the employer)
Life insurance
Voluntary Sport Card (Multisport)
Please send us your CV in
English
. Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. Help us G.R.O.W. Join us! Location: BGR Sofia - Advance Business Center Language Requirements: English (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Similar Jobs (5)
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Posted 2 Days Ago We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
About Concentrix:
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
Company Overview:
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
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