Customer Success Specialist with English language - night shift

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Customer Success Specialist with English language - night shift

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locations

BGR Sofia - Advance Business Center

posted on

Posted 2 Days Ago

job requisition id

R1488244

Job Title:
Customer Success Specialist with English language - night shift Job Description
At

Concentrix

we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology,

we’re

helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us

!
What the role looks

like:
Provide

quality assurance, through checking all client product integrations are completed

Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers

Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption,

usage

and engagement

Maintain

a deep understanding of LinkedIn products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform

Track and record customer activity

in a timely manner

in systems of record (e.g.,

CRM

system)

Help triage troubleshooting tickets

Remote work mode

Working hours - Mon - Fr 18:00-00:00

Your

profile:
Fluency

in

English

– written and verbal

Experience analyzing data,

trends

and client information to

identify

product or service growth opportunities

Expert knowledge of MS Office (Outlook, Word,

P

owerPoint

and Excel)

Excellent communication, collaboration, organizational and project management skills

Ability to interact comfortably with both clients and internal departments

Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

Ability to work on queues/cases/tickets out of CRM platforms

The ability to build trust quickly and develop strong relationships

What we offer:
Monthly

transportation/internet

allowance

Bonus for important life events (marriage, birth or adoption of a child, university graduation)

Additional medical plan: health and dental care (fully covered by the employer)

Life insurance

Voluntary Sport Card (Multisport)

Please send us your CV in

English

.
Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.
Help us G.R.O.W. Join us!
Location:
BGR Sofia - Advance Business Center Language Requirements:
English Time Type:
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We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation

is an EEO/AA/M/F/Vet/Disability Employer.

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