Customer Support

Description

Company Overview: We offer comprehensive commissary services solutions that provide superior administrative, and financial benefits, while providing dedicated customer service to not only the County Sheriff’s Office, but to the inmates as well as their friends and family members. An unwavering dedication to customer service and cutting-edge technology have earned us a superior reputation unmatched by any other provider in the industry. At Kimble’s we take pride in our work, product, and the relationships we build with our customers. We are looking for Customer Service Representatives to join our growing team of professionals. This position will play an important role in Kimble’s success in this area.

Position Summary: Handles incoming phone calls and emails from jail staff, inmate family members, and business partners for the purpose of support, troubleshooting, installing, and training on our Trust Fund Management Software (Team 3) and hardware. Lobby kiosks, Booking kiosks, POD kiosks, and Networking.

A positive, collaborative attitude, and highly polished professional communication skills are required.

Requirements

Responsibilities:

· Software guidance and training for facility staff. Also, to include Kimble’s site and Territory/Sales managers.

· Software and Network Support.

· Assisting internal organizational and customer support.

· Ensure total customer satisfaction.

Requirements:

· Problem Solving

· Customer Service Experience

· Intermediate to Advanced hardware knowledge

· Good Communication skills

Software Tools: Windows OS, Team 3, Office 365, Pulseway Remote Management, LogMeIn, Salesforce CRM and other cloud or internet-based software

Note: This job description is intended to provide a general overview of the responsibilities and requirements for the position. Duties and qualifications may vary depending on the specific needs of the facility. 

M/F/Vets/Disabled and other protected categories