Customer Support

Customer Support needs 3+ years experience

Customer Support requires:

• SAP
• Optical industry
• Bilingual French@$20/HR
• English@$17/hr
• 1+ years call center, hospitality, customer service,
• Temp remote role
• Strong PC skills
• MS Office
• Must pickup equipment in

Customer Support duties:

• Answers incoming calls
• Processed orders
• Resolved customers complaints
• Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Customer Service standards
• . Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. 
• Takes inbound phone calls for up-to 90% of assigned shift. 
• Performs all other duties as assigned.