Customer Support Administrator

The Customer Support Administrator provides administrative assistance to the support team, ensuring customer inquiries, tickets, and documentation are handled accurately and promptly.

Key Responsibilities
• Manage customer records, support tickets, and documentation
• Assist with customer onboarding, account updates, and service coordination
• Prepare support reports and performance summaries
• Communicate with clients to ensure timely follow-up
• Coordinate issue escalation with technical teams
• Maintain internal support logs and knowledge systems

Qualifications
• Experience in customer service or support administration
• Strong communication and organizational skills
• Ability to handle multiple customer-related tasks
• Proficiency with customer support or CRM platforms
• Detail-oriented with strong follow-through