Customer Support Advocate

We value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Customer Support Advocate Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Customer Support Advocate Team. If you are team-spirited, share a passion for cultivating relationships, and have a desire to assist others, then the Customer Support Advocate role was made for you!  

Responsibilities of a Customer Support Advocate: 

• Establish and maintain long-lasting business and client relationships 
• Identify, troubleshoot, and provide clients with resolutions to their issues and concerns 
• Maintain open communication between our clients, their consumers, and our Customer Support Advocate  Team 
• Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions 
• Provide clients with an individualized purchasing experience and utmost customer service 
• Coordinate with the sales team to ensure process orders are completed and installation dates are set 
• Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Customer Support Advocates 
• Collaborate with fellow Customer Support Advocates, and other Customer Service and Sales team members so that all sales targets are met 

The Ideal Candidate as a Customer Support Advocate: 

• High School Diploma or equivalent certification required 
• Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 
• 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred 
• People-oriented and passionate about building relationships 
• Charismatic and personable demeanor that transpires to fellowCustomer Support Advocates and other Customer Service team members 
• Results-driven and self-motivated to improve interpersonal skills 
• Practices active listening and is empathetic to client’s concerns
• Solution-oriented and takes initiative in resolving unexpected challenges

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