Customer Support Agent (Brazil)

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.



We are looking to hire a Customer Support Agent to help students from LATAM throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please submit all resumes or CV's in English.

• Help students by answering their questions in chat rooms and mail channels;
• Accompany the learning process, communicate with the student guidance team;
• Work with a large amount of information and structure it accordingly.

• 2+ years of experience in Customer Support;
• At least B1 level of English;
• To be customer oriented, enjoy helping people and be able to multitask;
• A general understanding of the IT industry and basic knowledge of programming languages such as HTML, CSS, JavaScript, Python;

Nice to have:

• Work experience in a help desk, call center, and/or professions related to customer service.

• Schedule 5/2 (days off depend on the schedule). The following schedules are available:

1. Morning shift 7:00 AM - 4:00 PM CDMX
2. Day shift 1:00 PM - 10:00 PM CDMX
3. Night shift 11:00 PM - 8:00 AM CDMX

• Days off depend on the schedule;
• Payment of 600 USD gross fixed per month and up to 200 USD gross KPI;
• 100% remote collaboration;
• Professional development in the international team;
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!

*This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.