Customer Support Agent (Remote)

The League Team is looking for a white-glove concierge-minded professional to help us deliver The League experience to each of our users. A successful candidate will be creative and entrepreneurial with a knack for gadgets and the latest technology while writing to users about their love life and helping them navigate finding their equal. You will not be responding to how to reset their passwords but how to help them communicate and start those hard conversations with other users finding love. A passion for dating apps and The League's unique brand concept and experience is a must.

Know where you belong. The League is the newest addition to the Match Group portfolio. The League was created for ambitious, career-focused singles seeking long-term relationships. Creating a sense of belonging doesn't stop at our products - it's the foundation of every team we hire.

Note: This role is full-time, remote, and hourly wages. You must be available 9am-5pm PST. The position will require shared responsibility for holiday coverage and occasional weekend coverage. The position requires you to travel for 3-4 days, Quarterly for offsite meetings. You will also train in person, in the Pacific Northwest, for 3-4 days upon hire. Company-paid travel for work.

How you'll make an impact:
Reviewing and resolving customer support requests using our software tools to send emails and communications with users in-app. These conversations are centered around Love, finding a match and a user's profile to do so. You will need to "put your love hat on" and give thoughtful, meaningful responses to help.
Reviewing user accounts, researching, communicating solutions to our members, and gathering feedback
Responding to user reviews on the app stores with care and compassion
Reviewing users who have been flagged for violating our Terms of Service
Moderating our users' groups/events section of the app to maintain a good environment and respond to users in the groups

We could be a Match if:

You have remote work experience. Luxury brand or high-end retail experience preferred!
You have 2+ years of experience in high-touch/premium customer care, working directly with people online.
You have strong verbal and written communication skills with deep grammar, spelling, and syntax knowledge.
You must have a stable internet connection with the ability to be present on video as well as a dedicated, quiet place from which to work free of distractions.
You enjoy finding solutions and communicating with customers.
You have excellent multitasking skills and can be flexible.
You are a positive team player.
You are an accountable self-starter.
You have strong leadership & organizational skills.
You have a proven record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
You have a passion for the mobile space, in particular, social and mobile dating applications.

$ - $ a year

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles, CA or Chicago, IL. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

#LI-REMOTE

Why The League?

Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:

Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being

Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security

Unplug

- Generous PTO and 18 paid holidays so you can unplug

Career

- Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work

Family

- Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts

Company Gatherings

- We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!

We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected].