Customer Support Agent (Travel)

Job Advertisement for Think Tell Junction

Position: Customer Support Agent (Travel)
Location: San Antonio
Salary: $64,000 - $75,000 per year
Job Type: Full-time

Work Type: In-person (strictly on-site)

About Us:
Think Tell Junction is a leading communication and consulting firm dedicated to connecting people, ideas, and technology. Our mission is to streamline communication strategies for businesses, ensuring clear, impactful, and tailored solutions. We value innovation, teamwork, and dedication and are committed to fostering a supportive and growth-oriented work environment.

Job Description:
Are you passionate about travel and customer service? We are seeking a dedicated and enthusiastic Customer Support Agent (Travel) to join our dynamic team. In this role, you will play a vital part in ensuring that our customers have a smooth and enjoyable travel experience from the moment they book their journey until they return home. 

Responsibilities:

• Provide assistance to customers via phone, email, and chat regarding travel inquiries and issues.


• Resolve booking discrepancies, cancellations, and other travel-related problems efficiently.


• Guide customers in selecting the best travel options based on their preferences and budget.


• Keep updated with the latest travel regulations and destination information to provide accurate advice.


• Document customer interactions in our CRM system to ensure comprehensive support tracking.


• Collaborate with travel partners and suppliers to ensure customer needs are met promptly and accurately.

Benefits:

• Bachelor's degree in Marketing, Communications, or a related field


• Strong written and verbal communication skills


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)


• Familiarity with social media platforms and basic digital marketing concepts


• Ability to work collaboratively in a team environment


• Strong organizational skills and attention to detail

Skills and Qualifications:

• High school diploma or equivalent required; Bachelor's degree in a relevant field preferred.


• Previous experience in customer service or support roles, preferably in the travel industry.


• Excellent verbal and written communication skills with a strong customer focus.


• Strong problem-solving skills and the ability to think on your feet.


• Familiarity with travel booking systems and CRM software is an advantage.


• Ability to work flexible hours including evenings, weekends, and holidays as needed.

If you’re looking to join a dynamic team and contribute to impactful projects, we’d love to hear from you! Apply today to be part of Think Tell Junction.

Note On-campus work in  San Antonio, TX