Customer Support Agent (Travel)

Customer Support Agent (Travel)

Location: Kansas City, MO   
Salary: $55,000 - $67,000 per year
Job Type: Full-time

About Us
At Seronda Network, we’re a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication, branding, and technology. Located in the vibrant heart of , Kansas City, MO  , we pride ourselves on fostering a dynamic work environment that inspires creativity and collaboration. Join our team to make a real impact in the world of digital networking!

Job Description

Description

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner


• Assist customers with booking travel arrangements, including flights, hotels, and transportation


• Provide information on travel policies, procedures, and destination highlights


• Resolve customer concerns and complaints with empathy and effective problem-solving skills


• Follow up with customers to ensure satisfaction and address any ongoing issues


• Maintain accurate records of all interactions and transactions in our CRM system


• Stay updated on travel trends, policies, and customer service best practices

Skills and Qualifications

• High school diploma; additional qualifications in travel and tourism are a plus


• Proven experience in customer service, preferably in the travel industry


• Excellent verbal and written communication skills


• Strong problem-solving abilities and attention to detail


• Ability to handle stressful situations with professionalism


• Familiarity with customer relationship management (CRM) software

Benefits

• Competitive salary and comprehensive benefits package.


• Health, dental, and vision insurance.


• 401(k) retirement plan with company match.


• Generous paid time off and paid holidays.


• Professional development and training opportunities.


• Dynamic and collaborative work environment.

Ready to Apply?
If you’re ready to bring your communication expertise to a company that values innovation and collaboration, we’d love to hear from you! Join Seronda Network and make a difference in how we connect and communicate.