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PartiQlar and Hello100 are two e-commerce brands specializing in high-quality, science-backed longevity supplements. Both brands are dedicated to improving health and well-being through transparency, exceptional product quality, and outstanding customer support. We’re looking for a motivated and detail-oriented Customer Support & Fulfillment Specialist to join our team in Vilnius. This role combines customer service excellence with operational logistics, supporting both brands and playing a vital part in delivering an exceptional customer experience.
Main Responsibilities
- Customer Support:
- Offer product recommendations based on customer needs, aligned with our expertise in health and supplements.
- Order & Logistics Management:
- Work closely with fulfillment partners to streamline operations and address any discrepancies.
- Team Collaboration:
- Maintain detailed records of customer interactions, orders, and logistics for continuous optimization.
Provide outstanding service via email, chat, and social media platforms, addressing inquiries about products, orders, and delivery.
Resolve customer issues promptly, including tracking shipments, handling returns/exchanges, and processing refunds.
Track and manage customer orders to ensure accurate and timely delivery.
Handle stock transfers between warehouses to maintain inventory levels.
Collaborate with courier companies to resolve shipping issues and ensure efficient delivery.
Communicate customer feedback and operational challenges with internal teams to improve processes and services.
Core Requirements
- Fluency in written and spoken English.
- Previous experience in customer support and/or logistics, ideally in e-commerce or a related field.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks.
- A proactive and problem-solving mindset, with the ability to work independently.
- Interest in health and wellness, particularly supplements, is a plus.
- Ability to work evening shifts (preferably 1–10 PM on weekdays, but we’re open to discussing individual preferences).
Salary Range
- Gross Salary 1106 - 1504 EUR/Month
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