Customer Support & Office Administration - Japanese Bilingual

We're seeking a candidate for a dual customer support and office administration position within our insurance company.

Job Summary:

In this role, you will be responsible for a wide range of office duties, including processing insurance medical claims, data entry, and providing exceptional customer service. You will utilize your fluent Japanese communication skills to assist customers with their inquiries and needs.

Responsibilities:

• Processing insurance medical claims
• Acting as a liaison between customers and healthcare providers to process medical bills and claims.
• Data entry and document management
• Responding to customer inquiries and resolving issues
• General office administration tasks.

Qualifications:

• Fluent in Japanese (reading, writing, and speaking)
• Basic computer skills (Microsoft Office Suite)
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and organized
• Previous experience in customer service or office administration is a plus, but not required

Business hours: 8:30-17:30

Work hours: Flexible work schedule (part-time or full-time)

Location: Richmond, VA(Daily on-site presence is preferred; hybrid work arrangements may be considered.)

Salary: $20.00/hour (negotiable)

Visa Support: No