Customer Support Assistant

About Us:

At Signal Tru Brand, we believe in creating impactful brand experiences that inspire and connect. Our mission is to transform ideas into reality through strategic planning, innovative solutions, and exceptional execution. We are dedicated to delivering outstanding results that exceed client expectations, fostering creativity, and driving growth in every project we undertake.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience. You will work closely with our customer service and operations teams to maintain high satisfaction levels and support our commitment to outstanding service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat

• Provide accurate product and service information to customers

• Resolve customer complaints efficiently and professionally

• Maintain detailed records of customer interactions and transactions

• Collaborate with internal teams to address and escalate issues when necessary

• Follow up with customers to ensure satisfaction and issue resolution

• Support administrative tasks related to customer accounts

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• Previous experience in customer service or administrative support

• Excellent verbal and written communication skills

• Strong problem-solving and organizational abilities

• Proficiency with Microsoft Office Suite and customer service software

• Ability to work independently and in a team-oriented environment

• Strong attention to detail and commitment to accuracy

Benefits

• Competitive salary

• Opportunities for professional growth and career development

• Supportive and collaborative work environment

• Comprehensive training programs

• Health, dental, and vision insurance

• Paid time off and holidays