Customer Support Assistant

Lumina Agency Inc is a growing organization committed to operational excellence, precision, and teamwork. We support high-quality production environments by fostering a culture of accountability, efficiency, and continuous improvement. At Lumina Agency Inc, we value individuals who take pride in their work and are motivated to grow within a structured and professional setting.

We are currently seeking a Customer Support Assistant to join our team in Lawrence, MA. This role is ideal for someone who is organized, proactive, and passionate about delivering outstanding customer experiences. The Customer Support Assistant will serve as a key point of contact, ensuring smooth communication and efficient support across daily operations.

Responsibilities

• Assist customers with inquiries, requests, and general support needs

• Maintain clear and professional communication across internal teams

• Accurately document interactions and update internal records

• Support daily operational tasks to ensure a high standard of service

• Identify opportunities to improve customer satisfaction and workflows

• Handle administrative support related to customer service processes

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Professional attitude with a customer-focused mindset

• Ability to work independently and collaboratively in a team environment

• Strong problem-solving skills and attention to detail

• Comfortable working in a fast-paced, professional setting

• Competitive salary ranging from $47,000 to $51,000 per year

• Full-time position with long-term stability

• Growth opportunities within a expanding organization

• Professional training and skill development

• Supportive and collaborative work environment

• Valuable experience in customer support and business operations