Customer Support Assistant

SkillBridge Academy is a forward-thinking organization dedicated to developing talent, fostering professional growth, and creating meaningful career opportunities. We believe in empowering individuals through structured training, a supportive work environment, and clear paths for advancement. Our team values professionalism, collaboration, and continuous improvement.

We are seeking a motivated and detail-oriented Customer Support Assistant to join our team in Fort Worth, TX. This role is essential in delivering outstanding service and support to our students and partners. The ideal candidate is proactive, professional, and passionate about helping others while contributing to a positive and efficient customer experience.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems

• Provide accurate information regarding programs, services, and processes

• Assist customers with questions, concerns, and general support needs

• Maintain clear and professional communication at all times

• Update and manage customer records with accuracy and confidentiality

• Collaborate with internal teams to ensure timely issue resolution

• Support administrative tasks related to customer service operations

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Ability to multitask and work effectively in a fast-paced environment

• Professional demeanor with a customer-focused mindset

• Strong attention to detail and problem-solving skills

• Ability to work independently as well as part of a team

• Competitive salary ($45,000 – $49,000 annually)

• Opportunities for professional growth and career advancement

• Supportive and collaborative work environment

• Skill development and ongoing learning opportunities

• Stable, full-time employment