Customer Support Assistant

At Beloform Craft, we are committed to building meaningful business relationships through strategy, precision, and innovation. Our team thrives on collaboration, growth, and delivering value-driven solutions that support long-term success. We foster a professional environment where ambition is encouraged and performance is recognized.

We are seeking a reliable and detail-oriented Customer Support Assistant to join our team in Houston, TX. In this role, you will serve as a key point of contact for customers, ensuring inquiries are handled efficiently and professionally. This position is ideal for someone who enjoys problem-solving, communication, and working in a structured, fast-paced environment.

Responsibilities

• Respond to customer inquiries in a timely, professional, and courteous manner

• Provide accurate information regarding products, services, and processes

• Assist with resolving customer concerns and escalating issues when necessary

• Maintain clear and organized records of customer interactions

• Support internal teams by relaying customer feedback and insights

• Ensure a consistently positive customer experience aligned with company standards

• Strong communication skills, both written and verbal

• Professional attitude with a customer-focused mindset

• Ability to manage multiple tasks and prioritize effectively

• Attention to detail and strong organizational skills

• Comfortable working independently and as part of a team

• Proficiency with basic computer systems and office tools

• Competitive salary ranging from $45,000 to $48,000 per year

• Opportunities for professional growth and career development

• Supportive and collaborative work environment

• Skill-building opportunities in customer service and operations

• Stable, full-time position