Customer Support Assistant

Job Summary

Daily Dot Art is seeking a Customer Support Assistant to provide professional and friendly assistance to clients and internal teams. This role focuses on responding to inquiries, resolving basic issues, and supporting daily customer service operations within a creative agency environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in person

• Provide accurate information regarding services, requests, or general questions

• Document customer interactions and maintain organized records

• Assist with resolving basic issues and escalating concerns when necessary

• Support internal teams with administrative and service-related tasks

• Follow company procedures and service standards

• Help ensure a positive customer experience at all times

Qualifications

• High School Diploma or equivalent (required)

• Strong communication and interpersonal skills

• Customer-focused attitude with attention to detail

• Basic computer skills, including Microsoft Office

• Ability to work on-site in San Antonio, TX

Compensation

$21 – $29 per hour, based on experience

Benefits

• Paid training

• Opportunities for growth

• Supportive team environment

• Paid time off

Schedule

Monday to Friday