Customer Support Associate (Individual Insurance)

Overview

At Enroll365, we specialize in delivering innovative, personalized benefit solutions that empower individuals and organizations to navigate the complex world of healthcare with confidence. Based in Salt Lake City, we’ve built a culture rooted in respect, hard work, and fun — because when you love what you do and the people you do it with, remarkable things happen.

Through Individual Coverage Health Reimbursement Arrangements (ICHRA) and customized enrollment support, our work has a tangible, positive impact on the lives of thousands. This job description is designed to provide a roadmap, not a comprehensive checklist. If you’re passionate about making a difference and want to join a team that values innovation, service, and human connection, Enroll365 invites you to explore this opportunity.

Position Summary

Enroll365 is seeking a customer-focused and detail-oriented individual to join our team as a Customer Support Associate. In this role, you will support individual agents and employer groups throughout the ICHRA enrollment process. Your primary responsibility is to ensure smooth and positive experience for clients by answering questions, resolving issues, and assisting with benefit-related tasks.

This role is essential to our mission of delivering high-quality, personalized support to clients navigating healthcare benefits. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities

· Serve as a reliable point of contact for employer groups and individuals, providing responsive support on ICHRA-related questions.

· Assist individual agents with daily tasks, administrative needs, and client coordination.

· Guide clients through the enrollment process, including documentation, plan selection, and follow-up.

· Collaborate with internal teams and employer groups to help implement and maintain ICHRA plans tailored to workforce needs.

· Stay informed on ICHRA best practices, compliance requirements, and process updates.

· Resolve client inquiries promptly and professionally to ensure high satisfaction levels.

· Build and maintain long-term relationships with clients, agents, and stakeholders.

· Provide ongoing client education to help maximize understanding and usage of benefit plans.

Qualifications

· Excellent communication and interpersonal skills, with the ability to clearly explain processes and provide supportive service.

· Highly detail-oriented with strong organizational and time management abilities.

· Comfortably working independently and as part of a collaborative team.

· Tech-savvy, with proficiency in Microsoft Office and the ability to learn new systems quickly.

· A proactive problem-solver with a customer-first mindset and a positive attitude.

· Demonstrates empathy and patience, especially when assisting clients new to healthcare benefits.

· Able to adapt to evolving procedures, systems, and client needs in a dynamic environment.

Working Conditions & Essential Functions

· Work is performed in a quiet, climate-controlled office environment with ergonomically designed workspaces.

· Daily tasks involve computer work, data entry, phone and email communications, and team collaboration.

· Must be able to lift and move objects up to 10 lbs. and visually monitor information on a screen for extended periods.

· Occasional travel may be required for client events such as health fairs, presentations, or on-site support.

· Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

This job description is not designed to cover every scenario or an all-inclusive list of activities, duties, or responsibilities that are required of the employee. Other assigned duties may be added or expected from the company.

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