Customer Support Associate (NY)

Join a team that puts people first. Build a career that grows with you.

Are you someone who enjoys helping others, solving problems, and creating positive customer experiences? Do you thrive in a fast‑paced environment where every call is an opportunity to make a difference? If so, we want to meet you!

As a Call Center Engagement Associate, you’ll be the trusted voice customers turn to for assistance, information, and solutions. This role is perfect for individuals who are motivated, compassionate, and ready to contribute to a team dedicated to outstanding service.

What You’ll Do

• Assist and advise accountholders regarding their accounts
• Answer incoming calls professionally and deliver an exceptional customer experience
• Resolve questions, concerns, and account issues using established policies
• Update and maintain accurate customer information in the operating system
• Initiate transactions, investigations, and dispute processes
• Educate customers on billing dispute procedures
• Transfer calls to the proper department
• Escalate calls requiring additional support

What You Bring

• High school diploma or equivalent is required
• Prior customer service experience is desirable
• Experience working with computers is required
• 1 plus year of related inbound or outbound call center or collections experience is desired
• Experience with FDR, Evolve, or similar platforms is a plus
• Strong computer skills and comfort navigating multiple applications
• Clear, confident verbal communication
• A goal‑oriented mindset and adaptability in a fast‑moving environment
• Ability to commute and work in an office environment

What Success Looks Like

• Meeting quality and productivity standards
• Monitoring and achieving monthly performance goals
• Communicating clearly and professionally
• Supporting team goals and contributing to department success
• Bringing a positive attitude and willingness to grow

Why You’ll Love Working Here

• Opportunities for long‑term career growth
• Skill development in communication, technology, and problem‑solving
• Supportive team environment
• The chance to make a meaningful impact through every customer interaction

If you're ready to take the next step in your career and join a team that values your talent, apply today!

The salary range for this position, if located in NY Metro/NY State is $17.50/hr to $22.00/hr. However, please note that the salary range will vary for other geographic areas.