Customer Support Clerk

Description

HEAD INTO SUMMER WITH A NEW CAREER AT BERKHEIMER!

Berkheimer Tax Innovations, a successful Pennsylvania tax collection and administration company, is seeking adaptable and motivated individuals to join our Scranton, PA team as Customer Support Clerks!

WHAT YOU'LL DO:

• Answer taxpayer inquiries in person & over the phone
• Research, maintain, & update tax accounts based on information provided
• Process tax forms/mail & post payments to proper accounts
• Complete all tasks in a timely manner while meeting company standards
• Additional duties may be assigned

SCHEDULE + LOCATION:

• Start date: August 4th, 2025 
• Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
• No weekends!
• Spanish Speaking/Bi-lingual is helpful
• On-site in our Scranton, PA office
  • Once released from training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

• $ 14.00/hour + monthly incentive opportunities!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Wellness Program including physical, emotional, and financial wellness
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment
• Travel Insurance

Requirements

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time