Customer Support Coordinator

Description

Ambia Energy is a leader in the renewable energy sector, committed to providing sustainable energy solutions while delivering an unparalleled customer experience. We are seeking a Customer Support Coordinator to join our dynamic team and play a key role in our growth. 

We are looking for experienced customer service professionals to assist and guide customers through their custom solar installation journey. Responsibilities will include supporting customers and their accounts throughout the complex solar installation process, ensuring effective communication and top-notch service. The ideal candidate is an experienced customer service professional with excellent communication and phone etiquette. 

What we offer:

• Competitive compensation packages.
• Flexible work schedule: Monday- Friday, 7am-5pm. 
• Group Health, Dental, and Vision plans.
• Life insurance.
• 401K with employer match.
• Paid holidays and paid time off.
• Access to a company gym. 
• Opportunities for professional development and career advancement.
• Engaging company culture focused on teamwork and excellence.

Responsibilities:

• Serve as the primary point of contact for complex customer issues, coordination with internal and external teams as needed.
• Maintain a positive, empathetic, professional attitude towards customers at all times.
• Communicate with customers and partners through various channels throughout the installation process. 
• Enter customer data between partner system and customer account.
• Keep records of customer interactions, comments and complaints.
• Ensure customer satisfaction throughout their custom installation process.
• Handle customer queries and complaints promptly and professionally.
• Assist in reducing customer account cycle times. 
• Provide real-time troubleshooting and support to sales representatives. 

Qualifications:

• High school diploma or equivalent. 
• Previous experience in solar is preferred, but not required.
• Previous (3-12 months) customer service and/or account management experience is required.
• Strong phone handling and active listening skills. 
• Excellent communication and customer-facing skills. 
• Highly organized with attention to detail. 
• Ability to multitask, prioritize and manage time effectively.
• Proven ability to thrive in a high-growth environment and a customer-focused mindset.

About Ambia:

Ambia is a leading solar and home improvement company with a mission to help homeowners transform their properties into energy-efficient, sustainable spaces. Since its founding, Ambia has been committed to creating fulfilling careers for its team members while delivering innovative, clean energy solutions to its customers.

In just four years, Ambia Energy has achieved over $400M in lifetime sales, making it one of the fastest-growing companies in the solar industry. Despite the turbulence of 2023 and 2024, which saw many competitors exit the market, Ambia emerged as a resilient leader, restructuring and achieving profitability in 2024 under the guidance of CEO Conner Ruggio.

Ambia Energy’s success is rooted in its dedication to improving the customer experience, ensuring high-quality installations, and fostering a culture of continuous growth and education among its employees. The company is also a pioneer in the home services industry, combining energy efficiency with personalized service to help homeowners reduce costs and improve their environmental impact.

With a focus on innovation, integrity, and excellence, Ambia continues to set the standard for what’s possible in renewable energy and home improvement.

Please note:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Requirements

• This position is required to work in the Lindon, UT corporate office. 
• Must be able to sit for extended periods of time and communicate effectively over the phone and in person.
• Preference will be given to applicants with full-time availability.
• Proficiency in office software (Google Workspace).