Customer Support Coordinator

Position Title: Customer Support Coordinator, Product Selection Specialist

Location: Peachtree Corners, GA; Harleysville, PA; Elk Grove Village, IL

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Product Selection Specialist supports customers with price and availability, simple product identification and/or cross-referencing. The individual recognizes when to refer to an appropriate specialist for more advanced technical support and/or problem resolution, and when/how to escalate customer concerns when warranted. This individual utilizes SAP and CRM software, as well as Siemens proprietary support tools to address customer inquiries.

You will make impact with the following responsibilities:

• The Product Selection Specialist will be responsible for:
  • Providing price and availability for multiple products within assigned business segment.
  • Ability to handle a large volume of calls to provide pre-order and post order product support.
  • Servicing internal as well as external customers, industrial and construction distributors, and sales.
  • Understanding and navigating through multiple systems such as: SAP, Salesforce (CRM), Industry Mall, and other Siemens online tools.
  • Utilizing CRM tool to enter, manage, and prioritize case load to attain established service level agreements.
  • Possessing organizational familiarity to transfer customers appropriately throughout other support organizations within Siemens Industry Inc.
• The successful Product Selection Specialist brings more value to each request by:
  • Providing solutions to discontinued or obsolete product
  • Looking for alternate solutions when product is not in stock
  • Crossing other manufactures’ part numbers over to Siemens’ part numbers
  • Acting as the level 1 product support for Customer Support
  • Having the ability to quote some modified product in COMPAS (Siemens proprietary quotation and ordering tool).

You’ll win us over by having the following qualifications:

Basic Qualifications:

• High School Diploma.
• 2 plus years of practical Customer Support experience and/or some form of experience in the industrial, construction, mechanical, or electrical industries.
• Proficient with Microsoft Suites.
• Must be eligible to work in the US with no sponsorship now or in the future. 

Preferred Qualifications:

• Associate degree in General Business or related discipline. 
• Strong knowledge of SAP, CRM systems and Quotation tools.
• High Level of professionalism and excellent customer service skills.
• Ability to multitask and handle a high volume of work accurately.
• Excellent verbal, written, and organization skills.
• Desire to grow within the company.
• Ability to work within a team environment.
• Must be a self-starter.
• Ability and desire to learn assigned business segment product line. May need to take internal product training.
• Must be detail oriented.
• Ability to successfully complete required training program.
• Must have organizational knowledge to obtain proper product support.
• Must have the ability to navigate through multiple catalogs and online tools to provide product support.
• Must be able to cross, identify, select, and provide replacement parts.
• Must be able to provide trip curves, drawings, specifications sheets, instruction sheets and similar tools from Siemens’ online tools.
• Aptitude for analytical and problem-solving skills.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $ $34,300 - $58,800. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

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