Customer Support Engineer

Essential Duties and Responsibilities:

• Provide prompt and professional technical support to customers via phone, email, and other communication channels, addressing day-to-day questions and troubleshooting unexpected hardware and software issues.
• Perform internal testing and validation of OptiTrack hardware and software to develop effective workflows,
• identify potential issues, and proactively anticipate customer needs.
• Travel to customer sites (up to 50–70% of the time) to perform system installations, configure equipment, and deliver comprehensive on-site training and support.
• Assist sales and engineering teams by conducting product demonstrations, explaining system capabilities, and advising customers on how OptiTrack technology can best address their motion capture requirements.
• Maintain clear and consistent communication with internal teams, providing feedback and updates to help resolve emerging issues and improve products and internal processes.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, with the ability to explain technical information clearly to diverse audiences.
• Experience troubleshooting and resolving technical issues involving both hardware and software.

• Familiarity with 3D concepts and applications, such as motion capture, animation, movement science or related technologies.
• Ability to work independently as a self-starter who actively monitors tasks and takes initiative without being asked.
• Strong team player with a willingness to seek feedback, follow company best practices, and continuously learn and improve.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other applicable federal, state, and local requirements, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular and punctual attendance consistent with the ADA, FMLA, and other applicable federal, state, and local requirements.
• Physical ability to operate and work with computers and related hardware and software for extended periods.

• Ability to lift and carry equipment or materials weighing up to 30 pounds as needed.

• Ability to work for prolonged periods at a computer workstation and to stand and walk for extended periods during on-site installations, demos, or training.

All benefits start on first day of employment!

• 75% employer-paid medical for employee. Family coverage also included. 
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement:

Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training.  We are committed to remaining a drug free workplace