Customer Support Engineer

The Customer Support Engineer is responsible for maintaining, monitoring, and supporting LVIS Corp’s IT infrastructure and systems. This role ensures system performance, security, and operational continuity, while providing responsive technical support to staff and managing IT assets throughout their lifecycle. Only candidates with relevant professional experience will be considered; entry-level applicants are not eligible.

• IT Infrastructure Monitoring & Maintenance
• Monitor server uptime, network availability, and system performance.
• Maintain security protocols and ensure compliance with industry best practices.
• Systems Installation & Deployment
• Install, configure, and deploy computer systems, servers, workstations, applications, and peripheral equipment.
• IT Asset Management
• Manage the full lifecycle of IT assets including procurement, configuration, distribution, and decommissioning.
• Coordinate with vendors and service providers for hardware procurement, software licensing, and IT service delivery.
• Data Backup & Disaster Recovery
• Ensure regular data backup and recovery processes.
• Implement disaster recovery protocols to maintain business continuity.
• Software Updates & Security
• Apply software updates, patches, and security fixes to maintain system integrity and mitigate vulnerabilities.
• Diagnostics & Troubleshooting
• Conduct routine diagnostics to identify and resolve system errors, performance issues, and inefficiencies.
• User Provisioning & Access Management
• Oversee user provisioning, granting/revoking access rights, and managing role-based permissions.
• Coordinate provisioning workflows with HR, Security, and vendors.
• Compliance & Documentation
• Maintain compliance with company policies, industry regulations, and security standards.
• Document configurations, procedures, and IT activities for audits and compliance requirements.
• Training & Awareness Programs
• Manage and deliver employee training programs on cybersecurity awareness and other IT initiatives.
• End-User Support
• Provide responsive IT support to staff, resolving technical issues promptly to ensure operational efficiency.

Qualifications & Skills

• Proven professional experience in IT infrastructure management and systems administration.
• Strong knowledge of servers, networks, workstations, and security protocols.
• Experience with IT asset lifecycle management and vendor coordination.
• Familiarity with backup, disaster recovery, and system patching procedures.
• Excellent troubleshooting, problem-solving, and documentation skills.
• Ability to train staff on IT and cybersecurity best practices.