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Customer Support Engineer (Routing & Switching)

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Job Description - Customer Support Engineer (Routing & Switching)


 



  • Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

  • Provides technology/product training and intellectual property material as required

  • Acts as focal point for large account network problem resolution.

  • Effectively utilizes moderate to complex lab setups to recreate and solve problems

  • Submits complete and correct bug reports in area of expertise.

  • Interacts across TAC teams and development teams at peer level.


Required Skills:



  • Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.

  • Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols 

  • Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS 

  • Ability to handle critical customer issues/problems. 

  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.

  • Ability to determine root cause and resolution for previously unknown problems. 

  • Good verbal communication skills. 


If you are interested in this job listed here, please e-mail  your detailed resume to [email protected] for immediate consideration for qualified candidates.                                                                                        


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