Customer Support Manager (Health Care)

A medical project is looking for a Customer Support Manager to assist with processing financial information related to patients' stays in hospitals in the United States. The role is similar to that of a medical support specialist but with a stronger focus on finances and documentation.

What You Will Do:

• Enter patient information into the internal system;


• Verify patients’ insurance conditions;


• Collect financial information: bills, assets, cash flow;


• Prepare and send invoices to insurance companies in the U.S.;


• Track incoming payments;


• Communicate with representatives of medical institutions and insurance companies by phone (calls to the U.S.).

What We Value:

• High level of spoken English (especially live conversation experience);


• Attention to detail, analytical thinking, and responsibility;


• Experience in customer support, working with documents, or finances is a plus;


• Work schedule: 2:00 PM to 11:00 PM (aligned with U.S. time);


• Format: on-site work in our Lviv office.

What We Offer:

• Official employment;


• Fixed salary with no penalties, rate based on experience and English proficiency;


• Online yoga classes with an instructor;


• Access to psychologist and coach services;


• Workshops and masterclasses;


• Corporate training, workshops, and regular salary reviews.
  
  

Every newcomer is assigned a mentor to help them learn and adapt during the first two months.