Customer Support Rep | $42K - $72K | Industry Leading Real Estate Software Platform | Advance Your C

Please only apply to this position if you have the ability to work full-time from Collingswood, NJ, are a US Citizen, have your Green Card or Long Term Visa.

SMARTER AGENT'S GOAL IS TO BUILD THE BEST DATA TEAM IN THE REAL ESTATE INDUSTRY

Smarter Agent is one of the most widely used software platforms in the real estate industry and is integrated into the operations of many of the premier organizations in the residential real estate market.

• Our success is built on our expanding data capabilities and data services.  
• We now have one of the largest real estate data services platforms in North America.
• With Smarter Agent, our customers do not have to overhaul their legacy software systems or keep up with fast paced new technologies in order to have a source of truth made up of accurate real estate data and continuous innovation.

Our Data and Technology Teams are Best in Class in the Real Estate Industry

• Smarter Agent has a long history of innovation in the real estate markets and has built an industry leading team that has goals to dominate the real estate data market with their SAAS platform. 
• Members of Smarter Agent have been granted US patents for location based mobile search, branding and advertising, with 5 granted patents issued since May 2013 and 2 granted in 2017. 
• Smarter Agent was the first to introduce a cascading platform for mobile app delivery. With this app creation and linking technology, any global brand with a local presence has a way to maintain design and business rule control while providing personally branded apps to all their agents across the country or globe.  
• Smarter Agent’s work with data over the years has morphed the company into a leading real estate data firm creating services to support global and regional real estate organizations.

Smarter Agent Headquarters Overview

• The Smarter Agent team is an extremely successful tech start-up based in the retro cool South Jersey gem of Collingswood, New Jersey. 
• Our new office is on the second floor of the building we designed is 10 minutes outside Philadelphia, Pennsylvania via the PATCO commuter light rail - we have free parking as well. 
• We have a flexible work and time-off schedule and provide health benefits. 
• Smarter Agent fosters a team environment where you can expand your skill set, gain leadership skills and grow your career.

• This position is focused on helping our customers achieve success and the person will provide technical support for our customers. 
• This position combines elements of customer service, customer support, customer success and quality testing of our products.

You will:

• Be a first touch point for customer inquiries.
• Work to resolve issues via Zendesk tickets w/email and phone
• Support our larger customers who may look to us for Tier 2 technical support
• Work cross-functionally with Smarter Agent account and technical teams to resolve issues
• Learn everything about our products! 

• You need to be very smart and have at least a bachelor's degree.
• You need to be tech saavy!
• Great with people 
• Superior organizational skills
• Detail orientated
• Superior analytical thinker
• Excellent written and verbal communication
• An understanding of project management and quality assurance
• Accolades, you go above and beyond what is required to deliver
• The ability to be both a team player and a self-starter
• An unflappable personality that can thrive in an environment where there is a ton to get done, and who can set and adjust priorities on-the-fly

Process for Interviewing

• Please submit your resume and LinkedIn profile by clicking “I’m Interested” and why you feel that you are a good fit for the position.
• Phone screen by Michael C. Bertoni, Director of Recruiting.
• Smarter Agent Online Assessment 
• Onsite Interview 
• Offer

All the above can be completed expediently after completion of the online assessment.