Customer Support Representative

Description

In the wild world of logistics, two characteristics are necessary for success: perseverance and spirit. That’s why Evans has built and continues to build an unstoppable team of dedicated, passionate, and innovative individuals who keep our engine powering forward amidst an industry defined by constant change. As a small-to-medium enterprise, every member of our team has a direct impact upon the growth of our customers, carrier partners and, of course, upon Evans; that’s why our slogan is Growing Together!

Evans’ Customer Support Team is responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Support Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.

ESSENTIAL FUNCTIONS

• LTL and TL order entry/ validation
• Invoice Entry
• Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
• Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone.
• Communicate information needed to mitigate delivery issues with Evans’ Operations Team.
• Maintain the highest level of customer service even when under pressure.
• All other duties that may be reasonably assigned, including special projects and cross-training in other departments.

QUALIFICATIONS/REQUIREMENTS

• Previous experience with shipping/trucking carriers preferred.
• Exceptional customer service skills.
• High level of organizational and multitasking skills.
• Ability to problem-solve on the spot.
• Attention to detail and accuracy.
• Experience with Microsoft Office, especially Outlook.
• Ability and willingness to learn new software.
• Team-oriented.
• Self-motivated, dedicated, and enthusiastic.
• Ability to read, write, type and speak English fluently is a requirement of this position.

Physical Demands and Work Environment:

The typical work environment is fast-paced and moderately quiet. Regular use of office equipment is expected, including computer, fax machines, and telephone. Employees may be required to lift on occasion up to 10 pounds. This position is required to sit at a workstation for up to 8 hours a day.

Benefits:

Evans offers excellent benefits including medical and vision insurance, employer-paid dental insurance, prescription drug coverage, FSA, HRA, 401k matching, 6 paid holidays + 2 floating holidays, PTO, birthday and anniversary days-off, two paid volunteer days, employee assistance program, employer-paid short term disability insurance, employer-paid life insurance, a casual and friendly work environment, fun employee outings, and the opportunity to contribute to and prosper at a quickly growing company.

Evans Transportation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Evans Transportation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.