Customer Support Representative

With experience in the telecommunications industry, we have been able to forge partnerships with major corporations nationwide and within local retail stores. These relationships have allowed us to provide our local customers with access to products and services of the highest grade, while still maintaining our hands-on approach to customer service and acquisition.

We are looking for a new Customer Support Representative to join our team! As a Customer Support Representative, you will be expected to maintain our reputation by providing customers with the customer service they have come to expect from us. However, you will be supported by our company every step of the way, provided with training from top performers in our industry, as well as access to company resources, equipment, and mentorship.

Responsibilities of a Customer Support Representative:

• Assist in troubleshooting any issues regarding billing, service, or customer service for both customers and clients
• Provide excellent customer service to all customers, regardless of billing or activation status
• Ensure acquisition of all necessary customer documentation, maintaining discretion to protect customer confidentiality
• Abide by all compliance procedures in every customer interaction, ensuring the maintenance of both company and client reputations
• Translate acquired knowledge onto junior Customer Support Representatives by providing honest and ongoing feedback

Qualifications of a Customer Support Representative:

• Experience in customer service, preferred
• Previous background in sales, administrative work, or management, preferred
• Ability to communicate effectively with customers and fellow employees
• Strong work ethic and desire to take and implement feedback