Customer Support Representative

Location: Sofia, Bulgaria

Work Model: On-site (Hybrid possible after 2nd month based on performance)

Working Hours: Monday–Friday, 09:30–18:00

Start Date: 14 April 2026

Ownership Period: 6 months

Welcome Bonus: €800

About the Role

We are looking for a Customer Support Representative with near‑native Dutch and good English skills to join a customer service team in Sofia. In this role, you will provide phone support for CAK in the Netherlands, assisting customers with inquiries related to the Social Support Act and Long-Term Care Act regulations.

As part of the Customer Services department, you will handle daily customer questions and provide support regarding administrative matters.

Key Responsibilities

• Provide phone-based customer support to Dutch-speaking clients
• Answer questions regarding outstanding balances, direct debit, and administration
• Assist customers with changes related to the Social Support Act and Long-Term Care Act schemes
• Maintain a high level of customer service and professionalism

Requirements

• Near-native Dutch (Flemish accents not accepted)
• English at B2 level or higher
• Strong communication and problem-solving skills
• Ability to work on-site in Sofia

Training

• 1–2 weeks training depending on group size and progress

Salary & Bonus

• 2045€ gross monthly salary
• 100€ performance bonus
• €800 welcome bonus

Relocation Support

• Travel reimbursement up to 490 BGN after 6 months (with travel documents and no pre-notice period)
• Advance salary option: 1056 BGN net upon employee request (paid within 5 working days)
• Hotel accommodation arranged by the company upon confirmed arrival date

Note: If employment is terminated within the first 6 months, any outstanding advance salary will be deducted from the final salary and travel reimbursement will not be processed.

Additional Benefits

• 50 BGN monthly transportation/internet allowance
• Additional pay for night shifts (if applicable)
• 500 BGN bonus for important life events (marriage, birth/adoption of a child, university graduation)
• Medical plan (health and dental care)
• Life insurance
• Multisport Card (co-financed by the employer)
• Discounts on various goods and services

If you are a Dutch speaker looking to build a career in customer service while living in Sofia, we would love to hear from you.