Customer Support Representative

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Customer Support Representative

Contract: San Diego, California, US

Salary: $29.00 Per Hour

Job Code: 348683

End Date: 2024-05-24
Days Left: 3 hours left

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Position : Customer Support Representative

Location : San Diego, CA

Duration : 12 Months

Pay Rate : 20/hr - 25/hr

Responsibility
Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail.
Escalate to internal or external support resources and Subject Matter Experts when necessary.
Participate in User Acceptance Testing (UAT).
Must Have Technical background and ability to learn and absorb technology quickly.
2 - 4 years working within an IT environment
The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
The ability to have difficult conversations with customers.
Job Requirement escalation
logging cases
Customer
Support
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Recruiter
Email
Phone
Anjan Chatterjee
[email protected]

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