Customer Support Representative

Job Description

About VendorSmart
VendorSmart is thriving technology company with a collective 70+ years of property
management experience. Our suite of software products is poised to modernize the property
management industry with highly efficient and cost-cutting solutions. We believe in bringing
transparency to the forefront of our software and company culture. At VendorSmart, you’ll be
part of an innovative, forward-thinking and FUN team that is consistently growing.
This is an exciting and rare opportunity to be at the leading edge of a newly forged industry that
is experiencing hypergrowth. You’ll be joining a high-energy team with a ‘work hard, play hard’
mentality.

About The Position
We are seeking a Customer Support Representative for an opportunity in Plantation, FL.
(remote work available) The Support Services Specialist position is responsible for assisting and
supporting our West Coast clients from 11:00am-8:00pm, Monday-Friday (Eastern Time
Zone). Day to day workload involves assisting vendors and clients in various activities using our
system by communicating through email, telephone, and screen-sharing.

The ideal candidate will be comfortable and enjoy assisting in trouble shooting software issues
reported by users and handling support issues such as missing documentation and incomplete
company setups as well as training the users on proper use of the system. The candidate should
be comfortable communicating on the phone and via email. As a Support Services Specialist,
you will report to the Support Manager and be trained by some of the most talented people in
the industry.

Role Responsibilities

Hours: 11pm-8pm assisting our West Coast and Spanish customers via phone and email
Answer general sales and membership questions
Ask questions to determine nature of problem
Help customers troubleshoot issues they encounter while using software and provide guidance to resolve the problem
Contribute to team effort of accomplishing related results as needed
Vet insurance documents and upload into our compliance system
Requirements

Role Qualifications Preferred Bilingual (Spanish/English preferred)
Customer service experience (3+ years preferred)
High school diploma, or equivalent
High attention to detail and ability to problem solve
Excellent verbal and written communication
Should be able to work with a team and independently
Resilient and able to adapt to changing environments
MS Office savvy (Outlook, Word, Excel)
Experience with Zendesk is a plus
Knowledge of the property management or commercial insurance industry is a plus

Example Questions You'll Be Answering
• How do I sign up?
• How do I login?
• How do I reset my password?
• What does my insurance certificate need on it?
• Etc

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .