Customer Support Representative (Bahasa / English)

(Multilingual | Email-Based | Rotational Shifts | Hybrid Night Shift Option)
Location: Full-time Onsite (Hybrid flexibility for night shifts based on experience and business needs)
Schedule: Rotational shift schedule within a 24/7 operation (including evenings, weekends, and public holidays)

Role Overview:
Our client is seeking a dedicated and detail-oriented Customer Support Representative to join their multilingual support team. This role focuses on delivering exceptional customer service through live chat and email in a fast-paced, dynamic environment. As part of a 24/7 support structure, the representative will work on a rotational shift basis, with hybrid flexibility for night shifts depending on experience and business needs.

Key Responsibilities:

• Responds promptly and professionally to customer inquiries via chat and email
• Identifies and escalates suspicious activity to uphold platform safety and trust
• Accurately documents all customer interactions and resolutions for quality assurance and tracking purposes
• Collaborates with internal teams to enhance service processes and overall customer satisfaction
• Supports a variety of clients, workflows, and markets as needed
• Meets individual and team performance goals in accordance with service standards
• Coordinates with internal departments to ensure seamless and consistent service delivery

Qualifications:

• Fluent in English, with strong written communication skills
• Proficiency in Bahasa (Indonesian)
• 0–1 year of experience in customer support or a similar role; familiarity with support tools is a plus
• Possesses strong interpersonal skills with a professional and empathetic communication style
• Demonstrates the ability to learn quickly, accept feedback, and grow within a fast-paced environment
• Capable of working both independently and collaboratively as part of a team

Schedule & Work Environment:

• Required to work rotational shifts, including nights, weekends, and public holidays, within a 24/7 support structure
• Hybrid flexibility is available for night shifts, subject to experience and alignment with our client’s policies
• This is primarily an onsite role, though certain night shifts may be eligible for remote work based on performance and tenure

This opportunity is ideal for candidates who are passionate about delivering outstanding customer service, enjoy working in a multicultural environment, and are comfortable with a rotating schedule.