Customer Support Representative - Entry Level

We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Entry Level Customer Support Representatives use a team approach to achieve exceptional service levels for our clients and external customers.

Are You?

• Passionate about entrepreneurship
• Unstoppable in the pursuit of achieving your goals
• Driven to learn new techniques continuously
• Relatable to diverse groups of individuals
• Looking for growth opportunities
• Eager to grind and get your hands dirty!

What you're responsible for:

• Manage customer complaints efficiently and ensure a resolution promptly
• Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
• Provide product and service information to resolve issues and serve customers in person
• Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
• Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
• Keep office and conference room areas clean, sanitized, and maintained
• Display a positive composure and enthusiastic tone while assisting customers

What we look for:

• Someone with experience in Hospitality, Restaurant, or Service industries
• Someone eager to derive their success
• Someone cheerful and enthusiastic about taking on new avenues
• Someone creative and able to think outside the box
• Someone who assists in making others feeling comfortable and building meaningful relationships
• Someone who excels in a team environment as well as independently

This is an in-office position that is set to start immediately, so we are looking for an individual that is local to Monroe and able to start in 1-2 weeks.

Hours Of Operation: 10:00am - 6:00pm

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