We are on the lookout for a brilliant Customer Support Representative to join our elite team at HireTalent in San Francisco, CA.
Growing your career as a Full-Time Customer Support Representative is a terrific opportunity to develop useful skills.
If you are strong in attention to detail, analysis and have the right determination for the job, then apply for the position of Customer Support Representative at HireTalent today!
Job Title: Customer Support Representative
Location: San Francisco, CA(Remote)
Duration: 3+ months
Job Description:- You ll be a strategic problem solver and become a subject matter expert in all things !
- You will be the first line of defense (Tier 1) for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong.
- Tier 1 is primarily responsible for supporting the merchants that use *** s ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation.
- To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite.
- You re excited about this opportunity because you will...Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points.
- Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success.
- Develop a deep expertise in *** s product suite, processes, systems, tools, and how to diagnose and resolve an issue.
Required Qualifications:- Bachelor s degree or equivalent amount of work experience 1+ years of work experience in a related role in technology, hospitality, or customer support Bonus Points
- Familiarity with Toast, Square, Upserve, Micros, Aloha, Client, or Revel POS
- Familiarity with G-Suite, Slack, Atlassian, Salesforce.
Benefits of working as a Customer Support Representative in San Francisco, CA:
● Career Growth Potential
● Advancement opportunities
● Attractive packageCompetitive Pay
Salary :
No CV Required
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