Customer Support Representative - Innovative Company

Note: US Citizen or Perm Residents/GC required for this position
Shift Mon Fri 9-6 OR 8-5 OR 7-4

Job Description:
Will work on Canadian accounts team.
Department is Building Material Sales.
Position is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.
Must be able to quickly and accurately identify customer needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through on commitments.
Need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone.
Utilize customer service and PC skills to professionally and proficiently manage customer contacts online in SAP database in order to meet call center performance goals for Customer Satisfaction, Service Level and Call Quality in call center environment.
This position is responsible for handling customer inquiries received via phone, fax and email while ensuring a high level of customer service.
The role also involves extensive telephone and computer work to process orders and resolve customer inquiries.
This position offers flexible, part-time schedules; from 20-40 hours per week (average is 30 hours).
Opportunities exist to work over-time based on business need.
The hours of operation are 7am-8pm, Monday through Friday.
Schedules will fluctuate within this time frame based on business demand.
Qualified candidates must be flexible and available to work slightly varying schedules.

Job Requirements:
Fluent in French, Quebec dialect
Demonstrated ability to work independently
Prior experience working in a team environment
Professional appearance and demeanor appropriate for corporate environment
Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
2-5 years prior work experience with a minimum of 1 year in a customer service environment preferred
Strong oral and written communication skills
High School diploma required, Associates or Bachelor's Degree preferred
SAP knowledge or comparable systems experience preferred
Previous experience with Microsoft Suite applications. Basic Excel knowledge required.

Abilities and Personal Characteristics:
Professionally and proficiently able to handle customer inquiries in a polite and courteous manner.
Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments.
Strong team building, customer service, planning and organizing skills.
High attention to detail with the ability to handle multiple priorities.
Ability to excel in a fast paced and ever-changing work environment.
Ensures personal accountability.
Quickly learns and adapts to change.

What we offer:
World Headquarters location providing a professional environment.
Free parking.
Extensive training to prepare you for future success.
On-going training and professional development.
Career opportunities based on performance.
Regular feedback.
Clear expectations.
Competitive wages.
Team environment.
Flexible hours with minimal to no weekends and holidays.