Customer Support Representative - Opportunity to Make a Difference

Your responsibilities will include:

1. Providing Exceptional Customer Service: Responding promptly and professionally to customer inquiries via phone, email, chat, and social media channels. Addressing customer concerns and resolving issues to their satisfaction in a timely manner.
2. Assisting with Bookings and Reservations: Guiding customers through the booking process, including flight reservations, hotel accommodations, car rentals, and other travel-related services. Offering recommendations and solutions tailored to their needs.
3. Handling Changes and Modifications: Assisting customers with changes to their travel plans, such as flight cancellations, rebooking, seat assignments, and itinerary adjustments. Working closely with airlines, hotels, and other travel partners to facilitate changes effectively.
4. Providing Travel Information and Advice: Offering expert advice and information on travel destinations, visa requirements, travel insurance, health and safety guidelines, and other relevant topics. Helping customers make informed decisions about their travel plans.
5. Resolving Issues and Escalations: Investigating and resolving customer complaints, escalations, and disputes with empathy and professionalism. Collaborating with other team members and departments to address complex issues and find satisfactory solutions.
6. Promoting Products and Services: Identifying opportunities to upsell or cross-sell additional products and services, such as travel insurance, airport transfers, sightseeing tours, and travel packages. Enhancing the overall customer experience while maximizing revenue.
7. Maintaining Accurate Records: Documenting all customer interactions, transactions, and resolutions in the company's CRM system or ticketing platform. Ensuring data accuracy and completeness for reporting and analysis purposes.
8. Staying Updated on Industry Trends: Keeping abreast of the latest developments, trends, and regulations in the travel industry. Continuously improving product knowledge and customer service skills through training and self-learning.

Qualifications:

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities and attention to detail.
3. Ability to multitask and work effectively in a fast-paced environment.
4. Proficiency in using computers, internet browsers, and customer service software.

Perks:

• Travel allowances and discounts for you and your loved ones.
• Flexibility to work remotely and experience different cultures firsthand.
• Competitive commission structure with unlimited earning potential.
• Training and development opportunities to enhance your skills.

Powered by JazzHR

NGmLZi6PqQ