Customer Support Sales Representative

About the Role
We are seeking a Customer Support Sales Representative “CSR” to drive sales growth and deliver exceptional service. This role is ideal for a results-driven professional with a passion for building strong customer relationships, identifying sales opportunities, and providing tailored solutions in the material handling industry.

As a key member of our sales team, you will be responsible for driving new business, managing existing accounts and ensuring customer satisfaction through consultative selling.

What You’ll Do:

• Serve as the primary point of contact for existing customers, ensuring satisfaction and repeat business.
• Conduct regular check-ins, follow-ups, and business reviews to identify new sales opportunities.
• Provide support and product recommendations based on customer requirements.
• Meet or exceed monthly and quarterly sales targets for both product and service sales.
• Identify new business opportunities within assigned territory.
• Generate quotes, proposals, and contracts in our company CRM
• Process sales orders and coordinate delivery, service scheduling, and follow-up.
• Work closely with Territory Managers, Service Teams, and Parts Departments to ensure seamless customer experiences.
• Utilize CRM tools to track customer interactions, sales pipeline, and performance metrics.
• Provide market awareness and competitor feedback to improve sales strategies.

• Strong ability to build relationships and understand customer needs.
• Proven ability to meet or exceed sales targets in a fast-paced environment.
• Excellent communication, problem-solving, and negotiation skills.
• Proficiency with CRM systems, Microsoft Office, and OEM quoting software.
• Ability to multi-task and manage multiple accounts effectively.
• A self-motivated and results-driven mindset with strong attention to detail.