Customer Support Services Associate

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

Work Schedule: Roughly 6am PT to 2:30pm PT Monday through Friday on a hybrid work schedule.

POSITION OVERVIEW:

This role is responsible for the accurate processing and administration of commercial coffee equipment orders and service programs, including cross-functional coordination, issue resolution, and service planning. Acts as a central point of contact for sales support, service escalations, and order management activities to drive operational excellence and customer satisfaction.

KEY  RESPONSIBILITIES:

• Commercial coffee equipment order validation and processing  (SAP application).


• Cross functional coordination to resolve account set up issues impacting equipment orders.


• Create and initiate planned equipment service work orders to service agents (SAP/Outlook).


• Support field sales with equipment and program questions and concerns.


• Resolve order issues (i.e., shipment damage, loss, misdirection).


• Act as planned service escalation point.


• Work daily from Team Shared Email boxes.


• Other projects and duties as assigned.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• High school diploma is required. Associate’s degree or higher education is preferred and/or equivalent combination of education and experience.


• Experience in logistics, operations, transportation, or supply chain is strongly preferred.


• MS Office – Outlook, Word, Excel, SAP, and Salesforce.

SKILLS:

• Self-motivated and can work independently.


• Aptitude for systems technology and software applications (i.e., Excel, Word, Outlook).


• Strong collaboration and ability to communicate clearly via phone and email.


• Attention to detail and consistency.


• Ability to problem solve.

Salary: $46,832.71 to $74,409.60 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits 

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 422845