Customer Support Specialist

Project: Confidential
Role: Customer Support
Location: On-Site in Sofia, Bulgaria
Languages Required: Azerbaijani (fluent) and English (B2)
Start Date: 24th March 2025
Schedule: Full-time, extended hours (until midnight), Monday through Sunday

Role Overview:

We are looking for a dedicated and professional Customer Support Specialist fluent in Azerbaijani and English to join our on-site team in Sofia. This role requires a strong communicator who can manage inquiries effectively, provide exceptional support, and maintain high levels of customer satisfaction. Due to the nature of the role, extended working hours are required.

Compensation:

• Gross Monthly Salary: 3200 BGN
• Night Hours: Additional payment applies per company policy if night hours are worked.

Benefits Package:

• Monthly Allowance: 50 BGN net for transportation/internet.
• Special Event Bonus: 500 BGN for major life events (marriage, child birth/adoption, graduation).
• Health & Dental Care: Comprehensive medical plan.
• Life Insurance
• Multisport Card: Co-financed by the employer.
• Discounts: Access to discounts on a variety of goods and services.

Relocation Support:

• Hotel Stay: 14 nights in a hotel covered.
• Travel Reimbursement: Up to 490 BGN (paid after 6 months of employment).

Eligibility Documents:

• Accepted: Valid residency card (over a year), EU citizenship, or refugee card.
• Not Accepted: Work permit & blue card.

Hiring Process:

1. Application Review
2. Online Test
3. Client Interviews

This is a great opportunity to work with a dynamic team and grow your career in customer support. If you meet the language and document requirements and are looking for a new challenge, we'd love to hear from you!