Customer Support Specialist

Job description:

We are a fast-growing home improvement company serving customers across Florida. We pride ourselves on delivering exceptional service and are looking for a Customer Support Specialist with strong organizational skills and customer service experience to join our team.

Customer Support Specialist Duties:

• Responsible for communicating with our customers and providing them with clear and accurate project information.
• Utilizing our internal client information database, and communicating with other departments to obtain project information updates as needed.
• Responsible for updating database with information communicated to customer.
• Responsible for composing and preparing replies to customer inquiries independently using word processing software (Outlook).
• Using correct and updated application forms to assist with filling out permit applications forms with clear and accurate customer and property information within various municipalities/Counties.
• Mailing application forms to customers for signatures.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 2 years of general office/clerical experience.
• Prior customer service experience (phone, email, and in person).
• Strong knowledge of business English, spelling, and grammar.
• Proficiency with word processing and data entry.
• Ability to compose accurate and professional correspondence.
• Strong interpersonal skills and the ability to build positive relationships.
• Preferred: Familiarity with business or permitting processes.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance