Customer Support Specialist

Location: Office based (Mykolayiv) or remotely from any location (if you are not based in Mykolayiv)

• Support clients in achieving the best possible results using the platform.
  
• Advise clients on new products, services, promotions, and special offers to maximize their success.
  
• Build and nurture long -term, mutually beneficial relationships with clients.
  
• Alongside Sales Retention Team, conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
  
• Meet or exceed sales targets and key performance indicators (KPIs).
  
• Maintain accurate and up -to -date client records in the CRM, ensuring all communications are properly logged.
  
• Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
  
• Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
  
  

Requirements

• 1 -2 years of Customer Support experience (in online advertising or digital services)
  
• Experience in international Sales is a plus!
  
• Strong communication skills to work comfortably with chats, calls and personalized email correspondence
  
• Proficiency in business English at a high level, both spoken and written - and knowledge of other languages is welcomed
  
• Positive attitude and flexibility to change (driven by our growth in different geographic markets
  
• Sincere curiosity to learn new trends
  
  

Benefits