Customer Support Specialist

Description

• Answer inquires via phone, email, and fax.
• Process orders placed by phone, email or fax accurately and timely.
• Ability to identify and resolve issues in regard to shipments or order processing.
• Respond to all inquiries in a professional and timely manner
• Build a rapport with each customer. Actively listen to customer’s requests and inquiries
• Handle each call until a resolution is reached; including follow-up to ensure the actions are completed.
• Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Must have strong written and verbal skills
• Must be able to multi-task
• High school diploma required; college degree or current enrollment highly preferred
• Strong data entry skills, alphanumeric preferred
• Experience with Microsoft Office
• Professional and customer friendly phone etiquette
• Strong organizational, interpersonal and communication skills
• Team-oriented mindset and strong work ethic
• Minimum 3 years office experience
• Ability to type 50+ WPM
• Prior experience with order fulfillment is a plus

• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match!
• Life Insurance/Accidental Death/Long-Term Disability – Company Paid
• Supplemental Life Insurance
• PTO After 30 Days
• Paid Holidays After 30 days
• Parental Leave after 6 Months of Hire
• Employee Assistance Program (EAP)