Customer Support Specialist

Join Us at TailorMed – Transforming Healthcare Affordability

Awarded Best in Class in Health Equity 2025

At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network—deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies—we’re reshaping healthcare with innovative automation and industry-leading partnerships.

We are looking for an experienced Customer Support Specialist to join our journey!

• Investigating customer issues diligently, identifying their root causes, and resolving them appropriately for quick resolution
• Identifying patterns and proactively addressing issues through swift and professional communication
• Acting as a super-user for the TailorMed platform to enhance user experience and patient outcomes
• Being an active team player, ready to voice concerns and share best practices
• Advocating for our clients and collaborating across functions to deliver a world-class client experience, ensuring they receive maximum value from our solution
• Demonstrating technical proficiency in handling customer support tools CRM software and troubleshooting common technical issues related to our platform
• Maintaining confidentiality and complying with HIPAA

Characteristics of our Support Specialist include:

• Capability to work in a high-volume caseload environment and adapt effectively to rapidly changing priorities
• An innate ability to build relationships, coupled with a positive attitude and empathy
• Enjoyment in troubleshooting technical issues with a keen eye for detail and the ability to work independently
• Exceptional interpersonal skills and the ability to multitask
• Persistence, resourcefulness, and adaptability

• 2 years of experience in a customer support role, preferably in a healthcare setting.
• Experience in delivering client-focused solutions based on customer needs.
• Familiarity in using CRM software, preferably Salesforce.
• Familiarity with SaaS platforms and B2B products.
• Technological adeptness for troubleshooting and resolving technical issues.

Nice to have: 

• Prior experience in a startup, healthcare, or corporate setting

• Competitive salary + equity
• Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
• 401(k) plan with a 4% employer match
• Paid holidays, vacation, and sick leave
• Six weeks of paid parental leave
• Company-paid life insurance
• New MacBook, plus all of the equipment and technology you’ll need to be successful in your role