Customer Support Specialist (Entry-Level)

Orlando, FL (On-Site – 5 Days/Week)

Biller Genie is looking for a Customer Support Specialist to join our growing team. In this role, you’ll be the first point of contact for customers, helping answer questions, resolve basic platform issues, and ensure a positive experience with our software.

This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and working in a fast-paced SaaS environment.

If applying from out of state, please include “Planning to Relocate” at the top of your resume.

What You’ll Do

• Respond to customer inquiries via phone, chat, and email

• Troubleshoot basic platform questions and guide customers to solutions

• Escalate more complex issues to senior team members when needed

• Document all interactions accurately in our ticketing system

• Follow up to ensure issues are resolved and customers are satisfied

• Identify common questions and suggest ways to improve support resources

What We’re Looking For

• 0–2 years of customer service experience (retail, hospitality, call center, or SaaS preferred)

• Strong communication skills (written and verbal)

• Positive, patient, and customer-first attitude

• Ability to multitask and stay organized

• Comfortable learning new software and systems

About Biller Genie

Recently named Inc. Magazine 2023 Best Places to Work, Biller Genie is a fast-growing B2B SaaS platform helping businesses get paid faster. We have offices in Miami and Orlando and serve clients nationwide.

Benefits

• Medical, Dental, Vision

• 401(k) with up to 4% match

• Flexible Open PTO