Customer Support Specialist

Jennie Joiner with The Forum Group PNW is partnering with a well-established, growing company in Springfield to hire Customer Support Specialists. If you love helping people, build relationships easily, and enjoy a fast-paced day, this is a great place to grow your career.

In this role, you’ll be the go-to contact for a network of authorized dealers and distributors across three sales divisions. You’ll keep every account happy by solving problems, sharing product and delivery details, and helping customers find the right fit for their needs.

What You’ll Do

• Build and maintain trusted relationships with accounts through exceptional service
• Process stock and custom purchase orders from dealers and distributors
• Communicate with accounts about product information, inventory availability, and delivery timelines
• Develop deep knowledge of the company’s product lineup and services
• Partner with outside sales reps and sales managers so accounts receive excellent support
• Resolve customer issues while keeping the relationship positive

What We’re Looking For

• At least one year of customer service experience
• Experience in customer service or in a similar role focused on maintaining client relationships
• Excellent written and verbal communication skills
• Proficiency with MS Office and strong computer and keyboarding skills
• A track record of delivering solutions based on customer needs
• Ability to manage multiple projects at once while keeping a close eye on detail
• High school diploma or GED required; college degree preferred

Why Consider This Opportunity?

• Employer-paid medical, dental, and vision insurance
• Modern, state-of-the-art workplace with ergonomic furniture
• On-site café, fitness center, and gym membership discounts
• Team-building events and a positive, collaborative culture
• Annual merit and market review
• Real room to grow with a company that values your contributions

Schedule and Details

• Monday through Friday, 8:00 am to 5:00 pm
• 100% in office
• Business casual dress

Benefits

• Employer-paid medical, dental, and vision insurance
• Paid time off and seven paid holidays
• Company-paid life insurance
• 401(k)
• Flexible Spending Account and Health Reimbursement Account
• Employee store discount
• Benefits begin the first of the month following 60 days of employment

If you’re looking for a team where your service skills and people skills really shine, We would love to hear from you. Reach out to Jennie Joiner with The Forum Group PNW directly or apply online today at www.forumpnw.com