Customer Support Specialist

Location: Hillsboro,Oregon,United States
Job ID:

R0049327
Date Posted:

Apr 13, 2024
Segment:

Connective Industries
Business Unit:

Hitachi High-Technologies
Company Name:

HITACHI HIGH-TECH AMERICA, INC.
Profession (Job Category):

Customer Service & Contact Center Operations
Job Type (Experience Level):

Experienced
Job Schedule:

Full time
Remote:

No
POSITION TITLE: Customer Support Specialist
DIV/DEPARTMENT NAME: Semiconductor Equipment Division (SED)
REPORTS TO: Manager, Customer Service
POSITION STATUS: Full-Time
WORKSTYLE DESIGNATION: Hybrid
WORKSTYLE REQUIREMENT: 3 days onsite/2 days remote
FLSA STATUS (E or N): Exempt
TRAVEL REQUIRED: 0-10%
SALARY RANGE: $74,624-$102,609 annually
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
POSITION SUMMARY
The Customer Support Specialist is responsible for acting as a liaison between customers and the Supply Chain Team. In your role as the Customer Support Specialist, you will apply your expertise to our Customer Service platform. Working within the SCT organization, your ability to manage and evaluate customer data will be instrumental in delivering key information to the customers and Hitachi management. You will be responsible for performing queries to develop SCT analysis reporting.
Additionally, your ability to clearly communicate that information will be vital, as translating for easy comprehension will become common practice. Your technical acumen will help you excel in this role as you build queries, resolve data management issues, and interface regularly with the other departments across the organization.
From time to time, you will interact with customers regarding quoting, sales orders, shipping, and invoicing.
This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale, post-sale or both.
Note: Indicate functions following each responsibility/requirement description:
Key:

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Essential Functions

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Non-Essential Functions
PRIMARY RESPONSIBILITIES
Design and implement application enhancements in collaboration with different teams.
Attending and chairing several key meetings on a weekly and monthly basis.
Develop, analyze data and present sales reports to management, customers and the supply chain.
Migration and merging data and application functionality into one application.
Contribute to development team and help to achieve key business objectives.
Interface with business users.
Serve as a resource to others.
Additional duties as assigned.
Working closely with all departments to ensure procedures are followed.
Writing and maintaining ISO Procedures for the department.
Identify and bring resolution to data management issue.
Travel will be required as necessary. Some International travel may be required, all as budget permits.
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
Desirable: Certified in one or more of the following is a plus: Microsoft Office Specialist. (MOS), MSCE Solutions Expert or Microsoft Certified Professional Developer.
EXPERIENCE AND TRAVEL REQUIREMENTS
2-3 Years’ experience in Customer Service, Inside Sales/Marketing or Inventory Planning environment or educational equivalent.
2-3 years’ experience in database design and maintenance.
SKILLS AND ABILITIES REQUIREMENTS
Must speak, read, and write English.
Must be proficient in MS Excel, SAP, and Outlook
Have excellent verbal and written communication skills
Must be able to work independently
Must be able to work within a Team Environment
Able to work the required shift, as determined
Must be punctual and dependable
Strong interpersonal and communication skills.
Able to prioritize tasks and be flexible tasks
Able to follow directions from management.
Must be able to train as needed other Supply Chain Team members
Must be able to respond to the needs of the Supply Chain Team as needed
Equal Opportunity Employer

(EOE)-Females/Minorities/Protected

Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

[email protected]

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