Customer Support Specialist - CallPass

Job Summary
The customer support rep for CallPass handles inbound and outbound calls, provides product information, and assists customers through timely resolution. Must have good communication skills, a willingness to learn, and self-motivation.

Duties and Responsibilities

• Respond timely to customer issues, working to resolution utilizing all resources available
• Manage inbound calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Up-sell and cross-sell
• Generate sales leads from calls
• Provide excellent customer care and focus; ability to assess and anticipate customers' needs and provide troubleshooting, and path or clarification method resolution
• Meet and exceed personal and team targets, goals, and quotas
• Record, organize and file customer interactions and profile/account changes
• Assist with returns, refunds, and other shipping tasks

• Previous experience in call center, customer service, sales, or a related field
• Excellent communication skills via phone and email. 
• Able to multitask during customer calls, properly documenting concerns
• Good computer skills, tracking and recording call information
• Great attention to detail
• Adaptable and compliant with customer service procedures and policies
• Excellent time management and prioritization skills

• Weekly Pay, Fridays
• Quarterly bonus
• Medical, Dental Vision, Life and other coverages
• 401k with employer match
• Hybrid eligible
• Paid Time Off
• Great work life balance, NO WEEKENDS!

Are you customer-focused striving for a positive consumer experience and resolution? If this sounds like you, please apply with your resume. 

CallPass conducts preemployment screens upon offer of employment.