Customer Support Specialist ( English Speaking )

FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (English speaking) in Cyprus office - a certified Great Place to Work®.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Please note that this position is for candidates located in Cyprus

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

Candidate Profile:

• Knowledge and experience in Forex industry
• Computer literacy with excellent working knowledge of Microsoft Office applications
• A team player with excellent communication skills
• Fluency in English is essential
• Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 -20:30 & 16:00 - 00:00
• Ability to work on public holidays and 1 Saturday & Sunday a month

Our offer:

• A certified Great Place to Work®  reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free access to multiple sports and wellness facilities across the country
• Free company-provided parking
• Medical insurance and pension fund after probation period
• A gift and a day off on your Birthday
• Visa and work permit support if required 

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
• An assessment to evaluate your technical skills
• Final interview with team members

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!